Absa Bank Helps Distressed Africans Keep Their Homes During Pandemic Using FICO Collections Technology

One of Africa’s largest financial groups wins 2021 FICO® Decisions Award for Debt Collection using automated communications solutions       Highlights: Absa Bank has used FICO® Customer Communication Services to double the number of customers who can self-service to 43 percent Absa Bank has reduced impairment charges on the back of the improvement in customer experience, resulting in an ROI of 29x Absa Bank has won the 2021 FICO® Decisions Award for Debt Management   JOHANNESBURG – 05 March 2021 — Absa Bank, one of Africa’s largest financial groups,…

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